To become a member of Sunrise Records VIP, you must sign up directly in-store at participating Sunrise Records. You must be at least 18 years old and a Canadian resident. Sunrise Records VIP is not available to residents in Quebec.

A sales associate may offer you the chance to sign up for Sunrise Records VIP while you're in-store at a participating Sunrise Records store. Enrolment is offered once, at the register, when in process of completing your purchase 

Simply sign in to the Sunrise Records VIP website (www.sunriserecordsvip.com) by using the email address you provided when you signed up in-store. Once you have entered your email, we will send you a one-time passcode which you will need to use to access the website. We send every member a welcome email on the day they join, and you can find your membership details in this email.

Sunrise Records VIP offers all members a $1 trial period. To learn more about the terms and conditions for the initial trial period, please check your welcome email. You will get the opportunity to learn about and take advantage of every benefit that the program has to offer. After the trial period, unless you cancel, you'll be automatically charged a monthly membership fee so you can continue enjoying discounts, special deals, and savings on a variety of products, including electronics, clothing, travel, and much more. You can keep your subscription active for as long as you like. You can cancel at any time, and you will owe nothing further.

Sunrise Records VIP will periodically send you electronic communications about your membership, rewards, benefits and other transactional emails. To receive these communications, please ensure we have a valid email address on file.

Once you log into the website, you can view and update your membership details in your Profile.

If at any time you are not completely satisfied with your membership, you can cancel without having to give a reason:

• By phone: call 1-800-441-5213, Monday - Friday 9:00 AM to 8:00 PM
  Eastern Standard Time (EST)
  (Excluding holidays)
• Online: once you're logged in, cancel online in your Profile page
• By email: at customerservice@sunriserecordsvip.com

We will provide an email to the address on file confirming your membership has been cancelled. Once it has been cancelled, you can continue to use the service and enjoy its benefits until the end of the current contract term. After the end of the contract period, you will no longer have access to the service. 

A way to save and earn money on your everyday purchases by reimbursing you a set amount or a percentage of the value back when you make a purchase through Sunrise Records VIP. We can do this by sharing the commission with you that our partnering stores give us by reimbursing you with cash, cash that can be later added directly to your bank account. As a Sunrise Records VIP member, you earn at least 10% cash back on your purchases and can spend the cash you earn however you like. Once earned, you will be able to view accumulated cash back in the Amount Available section of your profile. You can then transfer it directly to your bank account as soon as you have reached a minimum of $5. Sunrise Records VIP cannot offer refunds for taxes, delivery charges or parts of the purchase paid for with a coupon code, gift certificate or store credit. Purchases of products and services that are primarily transacted over the phone are also not eligible for refunds. Additional terms apply, see our Terms and Conditions.

Sunrise Records VIP is an online cash back program, designed to help you make the most of your everyday shopping. Members can claim two monthly rebate bonuses, and 10% cash back⁴ at over 300 retailers. All earned cash back will be added to the Amount Available section of the member's profile.

As a member of Sunrise Records VIP, you not only benefit from an initial trial period and a 10% in-store discount¹ at Sunrise Records locations, but you can also receive an ongoing monthly restaurant rebate² bonus when you enjoy any restaurant, take out, or food delivery purchase (up to $120/year). You can also receive added benefits when you go to the movies. Sunrise Records VIP gives you $200 a year in movie ticket rebates³, up to 4 tickets a month. On top of this, you can get 10% cash back⁴ at over 300 retailers. That's not all, after two months of active membership, you will receive a $20 e-gift card⁵ to use in-store at Sunrise Records. These offers may be in addition to any other offers the retailer is promoting at the time. Participating retailers are subject to change, please see our terms and conditions for more information.

After 2 months of active membership you can claim a $20 e-gift card⁵ on the dedicated benefit webpage after logging in.

Members can claim a $10 Monthly Restaurant Rebate² every calendar month via the dedicated benefit webpage.

Members can also claim a Movie Ticket Rebate³ up to four tickets a month until you have reached an annual cap of $200.

Members can benefit from a 10% in-store discount¹ each time you shop at Sunrise Records. Simply show your Sunrise Records VIP Member Card, found on the Profile page in the form of a QR code.

Earning cash back is easy with Sunrise Records VIP. Simply log in to the Sunrise Records VIP website, click through to any of the retailer that offers cash back, and shop as you usually would. Cash back is tracked automatically. Once you've accumulated $5 cash back or more, click the “Transfer” button on the Payments page. If you've earned less than this, your Amount Available cannot be claimed or transferred. Please note that you can earn a maximum of $300 cash back each month. See Terms and Conditions for more information and limitations.

Tracking Tips:

• Always log in first to Sunrise Records VIP and then start your shopping by clicking on a retailer's link.
• Make sure to check retailer's special terms to confirm that your purchase is eligible.
• Your internet browser and firewall or antivirus software must be enabled for cookie tracking.
• Accept the cookies for your transaction to be tracked.
• Complete your purchase in one single sitting, without browsing other sites or search engines like Google, Bing and other.
• If after checkout you want to make another purchase from the same retailer, return to the Sunrise Records VIP website and click on the retailer's link again.

Please note that most of our retailers do not enable us to track a purchase made through their mobile app. The purchases should be made through the merchant's website.

Cash back can be claimed once you've accumulated $5 or more. To view how much cash back you have earned, navigate to the Amount Available section on the Earnings page. 
 
Although cash back is automatically tracked, it may take some time to appear on your profile. If your transaction does not appear on the Last Visited tab on the Earnings page after 5 days, please fill out the Transactions Claim form. Please make sure that:

• Your membership is active when you make the purchase.
• You attach your complete purchase confirmation email with all the details in the accepted format (PDF, JPG, PNG or GIF) and not exceeding 20MB. To learn how to save your confirmation email via iPhone click here and in Android click here.
• Purchases must be claimed within 90 days.
• Purchases made directly with a retailer will not qualify for 10% Cash back. You must start shopping only through Sunrise Records VIP. Rewards are only available on Qualifying Purchases (see Terms and Conditions for more information).

¹Offer only available for in-store purchases at participating stores. Sunrise Records reserves the right to exclude certain merchandise from participation in the Sunrise Records VIP program. Gift cards are excluded.

²Maximum rebate is $10 per month, and $120 per membership year. Receipt must show amount paid and be submitted to Sunrise Records VIP for processing. By submitting a rebate claim, members affirm that the receipt is valid and reflects an actual transaction. To receive your rebate, you must be an active Sunrise Records VIP member at the time of purchase and redemption. This offer may not be used in conjunction with any other offers, promotions, or coupons, and is nontransferable. Additional terms apply. 

³Maximum rebate is $200 per membership year for up to 4 movie tickets per month. Receipts must show amount paid and be submitted to Sunrise Records VIP for processing. Cash back on all valid purchases will be added to Amount Available on the Earnings Page calculating the difference in the ticket price from a base of $5. Sunrise Records VIP reserves the right to refuse rebate requests that appear fraudulent or suspicious, including altered or counterfeited receipts. By submitting a rebate claim, members affirm that the receipt is valid and reflects an actual transaction. To receive your rebate, you must be an active Sunrise Records VIP member at time of purchase and redemption. Additional terms apply.

⁴You must access the retailer's link through the Sunrise Records VIP website at sunriserecordsvip.com. Purchases you make by going directly to a participating merchant's website do not qualify for cash back. Rewards will be issued automatically added to your Amount Available on the Earnings Page within 90 days from date of purchase. The maximum eligible cash back amount in any calendar month is three hundred dollars ($300.00) any order or transaction made from an Affiliated Merchant in a calendar month after reaching the Cash Back Maximum will not be deemed a Qualified Purchase. Participating merchants may change at any time without notice. Merchant restrictions and limitations are provided through each merchant's landing page. Visit sunriserecordsvip.com for complete terms and conditions.

⁵Offer only available after two months of active membership in Sunrise Records VIP and is only valid for use in-store at participating Sunrise Records locations. Reward will be available to members through the member's account. An e-gift card cannot be exchanged, nor redeemed for cash (except to the extent required by law). You must be an active Sunrise Records VIP member at time of redemption.

Cash back and rewards will be displayed on the Earnings page. To ensure you receive your cash back and rewards smoothly, please follow these simple steps:

1. Accumulate $5 cash back or more in your Amount Available on the Earnings page.
2. Register your bank account number and/or credit/debit card in your Payments page.
   
   If no bank account number or credit/debit card is registered in your Profile and Payments page, or if they are incorrect, we will be unable to transfer your cash back or reward payments. In such cases, your cash back and/or reward will be credited back to your Amount Available on the Earnings page.
3. Request transfer of your cash back and/or rewards payment to your bank account and/or credit/debit card at any time by simply clicking on the "Transfer" button on the Payments page.

If your request meets eligibility requirements, you can expect your payment to be issued to the bank account or credit/debit card specified on your Profile and Payments page within 10 business days.

Card details are used to charge the monthly membership fee for Sunrise Records VIP. Your bank details are needed to transfer earned cash back and rewards. Cash back and rewards will be transferred directly to the bank account number as stated in your Payments page and Profile. If no bank account number is present, we will be unable to transfer your cash back. Accumulated amounts will therefore stay in your Amount Available until you do provide us with a valid bank account information.

Cash back
Cash back transactions can take up to 90 days from the date of purchase date to be validated and appear in your Amount Available. 

Rebates 
When you send in a rebate claim, our team needs to process it and validate it. Once validated, please allow 5 business days for us to transfer your Monthly Restaurant and Monthly Movie Rebates to your Amount Available, on the Earnings page.

Either SUNRISECASHBACK.CA or SUNRISEVIP.CA will appear on your bank statement in connection with your Sunrise Records VIP membership.

• Email - customerservice@sunriserecordsvip.com
• Phone - 1-800-441-5213 (Monday - Friday 9:00 AM to 8:00 PM
  Eastern Standard Time (EST)
  (Excluding holidays). Calls are handled by our customer service representatives (operating outside Canada).
• Mail - Sunrise Records VIP, PO Box 6129, Westerville, OH 43086-6175.

Please allow up to 5 business days to respond to your email.

On the Earnings Page, you'll find details of recent websites you've visited, your purchase history, benefit details (including what you have claimed), cash back that you've earned to date and rebates you have claimed.

Returns, cancellations, and exchanges made on any purchase or travel reservations are ineligible for cash back.

• Returns are subject to the terms and conditions of the retailer you transacted with. If you return a purchase, any cash back earned on that purchase will be invalidated.
• Exchanges do not qualify for cash back. If you exchange an item, the retailer cancels the original order and creates a new order. Since, that new order is not placed through the Sunrise Records VIP website, it will not be eligible for cash back.
  
  If you need to make an exchange, then have the retailer refund you and place another order through the Sunrise Records VIP website.

There are three main reasons why your cash back can't be tracked, but don't worry, it's an easy fix.

Disabled Cookies
The website uses cookies to track your cash back. In order to allow the cookies, please go to your browser's settings and modify your cookies preferences to allow them.

Safari blocker
Safari remains supported; however, its privacy features may impact tracking in some cases. To improve tracking success on Safari: 

• Ensure cookies are enabled 
• Avoid private browsing/incognito mode 
• Complete the purchase in the same browsing session 
• Do not use content blockers that prevent tracking 

Adblocker
Please deactivate your Adblocker for this website and refresh the merchant page.

If a transaction has not appeared in your Amount Available and 5 or more days have passed since you made the purchase, you can report the missing transaction to our customer service team. You'll need to complete the online Transactions Claim form on the Earnings page, under the Last Visited tab.

Yes. When you click through to a retailer from Sunrise Records VIP and make a purchase, you are on a secure connection called Secure Socket Layer (SSL).

The email containing your one-time-passcode for login can take up to two minutes to arrive in your inbox. Please ensure you are logging in using the email address you used when you signed up. 

If you used the correct email, and you have not received your one-time-passcode after waiting two minutes, please try clicking on "Resend Code" on the login page. If you still have not received your email after this attempt, please contact customer support at: customerservice@sunriserecordsvip.com or call 1-800-441-5213.

Cookies are simply text files that allow a website to recognize you when you return to that website. This means you do not have to sign in again and again. Cookies used by our service provider on the website and by our network of retailers are safe, and they are enabled by default with most browsers. To view our Privacy Policy and Cookie Policy click here.

Sunrise Records VIP uses a one-time passcode each time you log into the website.

Sunrise Records VIP uses a one-time passcode each time you log into the website, therefore there is no automatic sign-in.

For the best shopping and rewards tracking experience, we recommend using one of the following browsers: 

• Chrome, Edge, or Firefox are the most reliable browsers 
• Safari remains supported; however, its privacy features may impact tracking in some cases.  To improve tracking success:  
  • Ensure cookies are enabled
  • Avoid private browsing/incognito mode 
  • Disable ad blockers and privacy extensions that prevent tracking 
  • Complete the purchase in the same browsing session 

We would be sorry to hear you are not fully satisfied with the program. If you'd like to make a complaint, email our customer service team at customerservice@sunriserecordsvip.com or call 1-800-441-5213 and we will work to resolve the issue as quickly as possible.